Return & Exchanges
We take pride in providing you with an exceptional experience, if for any reason you are not 100% satisfied with your purchase Verve Jewellers is happy to offer complimentary 30 day returns.
We are pleased to offer free and easy returns to all Australian based customers. Simply follow the instructions below:
- 1. Call us at (02) 8678 2221 or e-mail us at firstname.lastname@example.org and let us know you would like to return your order to receive a fully insured prepaid shipping label.
- 2. Pack your items as per the instructions provided by customer service.
- 3. Take your return to the post office and mail it back to us.
- 4. Once item is received we will inspect it to verify condition. Once inspected and approved refunds typically take 7-10 business days to process.
RETURNS TERMS & CONDITIONS
- • All items must be in the original, unworn condition. Must not be resized, engraved or altered in anyway. Products with scratches, damage or sign of wear are not refundable.
- • Custom Design orders are not eligible for returns and are final sale.
- • Packages must be received by Verve Jewellers within the 30 day period.
- • Orders that came with a GIA Grading Report must be included in the return, otherwise a $250 fee will be deducted from the amount being refunded.
- • Refunds will be made to the original form of payment. Orders paid by bank wire will be refunded by company cheque.
- • Items returned without a Return Authorization Number, improperly packaged or packages received beyond the 30 day return period will not be accepted.