Can I purchase goods and send them to someone as a gift?
Yes. Simply enter a message for the gift card along with the gift recipient's name and delivery address and we'll do the rest.
How does my jewellery arrive?
Every purchase from Verve, comes with a presentation box. Perfect for a gift or a treat for yourself.
How much does delivery cost?
We offer free delivery within Australia for all orders of $99 or over. Orders under $99 will be charged a flat fee of $9.95.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.
Can you deliver to a P. O. Box address?
Yes, we use Australia Post who can deliver to P.O. Box addresses.
How do I know what the status is of my order?
Once your order has been received a confirmation email will be sent to you. Once your order has been dispatched you will be emailed with your individual tracking number. Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track
Can I have goods sent to an overseas address?
No, you can make purchases for delivery to Australian postal addresses only. We do not dispatch orders to addresses outside of Australia.
How long will it take for my order to arrive?
Items will be dispatched within 1-3 working days. Other items require stock to be ordered in and will be dispatched within 10 days. Please note that during high volume sale periods slight delays in dispatch may be experienced.
Please allow approximately 2-7 business days for delivery depending on your location. For example, remote or rural locations may have to allow extra days.
Dispatch and Delivery days are Monday to Friday. Excludes public holidays.
What do I do if the item is damaged when it arrives?
At Verve, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit, simply follow this process: Return the product(s) within 14 days from the date of dispatch.
Please contact our Customer Service department on firstname.lastname@example.org and our friendly staff will assist and advise you further.
Can the parcel be left on my door step if I am not home?
Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.
Why is my order delayed?
Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.